Below FAQ are some common concerns of our clients before purchasing the item, if you have other questions, please just send it to support@pixelhk.com.com
We welcome international customers to order from most destinations of the world. However, considering the cost of international shipping, we cannot offer free shipping for every country or area (except some special products marked with free global delivery). For shipping fees on your specific order, please contact our service email support@pixelhk.com for more details.
For specific countries and products, Amazon functions as our logistics partner to ship out our products. They will choose the carrier that they think works best for our customers. For international logistics, we usually choose DHL or UPS as our carrier.
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
The shipping address can be updated if you contacted us and we find it hasn’t been shipped out. Unfortunately, we cannot recall it back or change shipping destination once a package is already on the way to you. Please contact customer support support@pixelhk.com to check if the address is available to be corrected.
Please contact customer support at support@pixelhk.com.
It depends on whether your item(s) has been shipped or not. The processing time of our warehouse is 1-2 business days (it may be delayed during the COVID 19). We are not able to recall the package back when it's already been shipped out. Please contact us by email: support@pixelhk.com to check if your order can be canceled.

Based on our warehouses in the United States and Europe, most of the item(s) in our store can be delivered within 3-5 days (for Europe and the United States).

Other countries and regions will deliver to you through international logistics. It will take about 7-21 days (from Hong Kong)

The specific time will be prompted on the page where you fill in the delivery address.

You have successfully subscribed!
This email has been registered
Newsletter