Privacy policy

PIXEL official store respects your privacy. To better protect your privacy, we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the PIXEL official store website, located at https://store.pixelhk.com. This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• • To improve our website in order to better serve you.
• • To allow us to better serve you in responding to your customer service requests.
• • To quickly process your transactions.
• • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• • Help remember and process the items in the shopping cart.
• • Understand and save user's preferences for future visits.
• • Keep track of advertisements.

Third-Party Disclosure

We do not sell, trade, or transfer any of your personally identifiable information without notifying you in advance. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We agree with the following:

Users can visit our site anonymously.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By chatting with us

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

We collect your email address in order to:

• • Send information, respond to inquiries, and/or other requests or questions.
• • Process orders and to send information and updates pertaining to orders.
• • We may also send you additional information related to your product and/or service.
• • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

If you are returning an exchange, please contact customer service.

Contacting Us

You're welcome to contact us at support@pixelhk.com, if there are any questions regarding this privacy policy :)

Contact number (Hong Kong): 852-64769004